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My package is marked delivered, why haven't I received it?
My package is marked delivered, why haven't I received it?

My package is marked delivered but I haven't received anything. What is happening?

Updated over 8 months ago

If you have not received your package within 2 days of the indicated delivery date, please inform us so that we can file a trace with the post office.

Canada Post will initiate an investigation, which may take up to 5 business days to complete. If they locate the package, they will deliver it to you within a few days.

However, if the package is deemed "unrecoverable", we will provide you with a one-time free replacement, except for residents of Yukon, Nunavut, Northern Quebec or if an inaccurate/incomplete address was provided.

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