If you've encountered any problems with your order like getting a defective product, something that doesn't match what you ordered, an item that wasn't sent, or your order not being delivered at all, you can request for a refund.

To request a refund, simply navigate to My Account, pull your order history, locate the item(s) you would like to request a refund for, and click Ask for a Refund.

Your refund request will be submitted and an agent will follow up with you once a decision has been made. If your refund request is approved, find out how to use your Refund Code.

To check on the status of your refund request, simply click on My Refund Requests under My Account. The request will either be approved or rejected -- if the status is in processing, or on hold, that means a decision has not yet been taken.

Refund requests for product issues are handled via a ticketing system, and dealt with in the order that they are received. Refund requests are handled within 24-48 hours of submission.

Important: In cases of defective or damaged product, or any product issues (such as wrong product received, missing product, etc.) it is our custom to ask for photos. The reason we ask for photos is so that we can provide valuable feedback to our vendors and shipping team to prevent similar issues in the future.

Please know that when we ask for photos, it is not to question your honesty or integrity. Our main goal is to ensure that our customers receive the best possible resolution and to provide detailed feedback to our partners.

*Please note as we enter the warmer months, certain products, including but not limited to, edibles and concentrates may melt or alter consistency during transportation. When ordering, be sure to keep an eye on your tracking so you can retrieve your order as soon as possible. We suggest placing any effected items in the fridge to cool down. All products will remain safe to consume.